A Disclosure and Barring Service (DBS) check plays a vital role in recruitment, safeguarding, and volunteer work. However, what if your DBS certificate contains incorrect information or an unfair record? The good news is, you can dispute a DBS check decision under certain circumstances. This article explains your rights and how the dispute process works in the UK.
When Can You Dispute a DBS Check Decision?
You can dispute a DBS check result if you believe:
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The information on the certificate is factually incorrect (e.g., wrong name, address, or conviction details).
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The disclosed information should not have been included (e.g., filtered or protected cautions).
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The details do not belong to you (mistaken identity).
However, you cannot dispute a DBS result simply because you disagree with what is factually correct.
How to Start the DBS Dispute Process
If you believe there is an error, follow these steps to challenge your DBS check:
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Do not share or act on the certificate yet – wait until the dispute is resolved.
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Contact the DBS immediately via their customer services or online portal.
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Provide evidence supporting your claim (ID documents, court records, or written clarification).
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DBS will review your case and, if necessary, liaise with the police or relevant authorities.
How Long Does a DBS Dispute Take?
The length of the process varies depending on the nature of the dispute. Simple clerical errors can be resolved in a matter of days, whereas more complex disputes—such as removing certain information—may take several weeks.
What If the Dispute Is Rejected?
If the DBS upholds the original decision, you may still have further options, including:
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Raising the matter with the police force that provided the information.
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Seeking legal advice if you believe your rights were breached.
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Requesting a subject access request (SAR) to verify your full criminal record.
Final Thoughts
Yes, you can dispute a DBS check decision, but you need to act quickly and provide solid evidence to support your case. Understanding your rights and following the correct steps can help you avoid unnecessary delays in employment or volunteering opportunities.
For guidance on DBS checks or to start your application online, visit ClearCheck.co.uk
